IT Service Management

With the proper configuration of your IT Service Management modules on ServiceNow, we can help your organization to significantly reduce the time to restore to normal operations while minimizing impact to business operations and ensuring quality is maintained
We realize that every organization has its challenges and a level of maturity. We fit our tailored approach to your specific needs by:

  • Analysing and understanding your environment

  • Engaging with your team to build the foundation blocks of ITSM

    • Build a healthy Configuration Management Database (CMDB)

    • Design the proper categorizations and priotizations

    • Fast pace and efficient change management process

    • Issue Elevation and fast problem solving 

    • Enhanced reporting for all levels of the CIO organization

  • Build an IT Service Catalog with an enhanced user experience on Service Portal 

Case study

 How LEIDIT reduced a customer incident categorizations from 5,000 categories, types and items to 35 categories and subcategories which led to enhanced reporting and problem isolation 
Case study: How LEIDIT enhanced an inefficient Change Management process by upgrading the Change Module and introducing multiple Change Advisory Boards (CABs)

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