IT SERVICE MANAGEMENT
We realize that every organization has its challenges and a level of maturity. We fit our tailored approach to your specific needs.With the proper IT Service Management (ITSM) configuration on ServiceNow, we can help your organization to significantly reduce the time to restore to normal operations while minimizing impact to business operations.
ITSM Solutions Tailored To Your Needs
Leidit creates tailored ITSM (IT Service Management) solutions to your organization's needs to help increase your agent's prductivity, resolve issues quickly, and improve user satisfaction. Here are some of our ITSM solutions:
LEIDIT reduced a customer incident categorizations from 5,000 categories, types and items to 35 categories and subcategories which led to enhanced reporting and problem isolation.
LEIDIT enhanced an inefficient Change Management process by upgrading the Change Module and introducing multiple Change Advisory Boards (CABs)