IT ASSET MANAGEMENT

In today’s world, while the components of computer network systems have become way more complicated, one of the main responsibilities of any CIO is to maintain an updated and accurate IT assets data.
LEIDIT team understands the complexity to manage an accurate up-to-date collection of records for your tens of thousands of IT assets.

Asset Challenges and Solutions

From complete chaos to high accuracy: How we transformed an Agency asset management process through ServiceNow asset management into a dependable and accurate IT asset inventory.

Challenges

1.

Duplicate records -  which were a result of lack of experience in how ServiceNow Asset Management module works.

2.

Inaccurate data due to lack of timely updates. Asset management was a continuous struggle.

3.

Assets and their corresponding configuration item records mismatched 100%.

4.

Lack of automated asset validation.  Processes for validating and updating the asset records were manual which resulted in many errors

Solutions

1.

Full analysis of the asset records, creation method, creation date, types of assets, asset procurement records and import records. As a result, we were able to remove thousands of duplicate assets that were created incorrectly.

2.

Reduced number of fields updated in an asset record form 44 to 15. Fixed import records by incorporating vendor asset information into the configuration items discovery. 

3.

Leidit team matched all assets with their corresponding CIs using complex scripts and bulk validation.
We removed thousands of duplicate assets that were created incorrectly.

4.

Created automated processes starting from the asset request process through the procurement, receiving, and transferring of assets. The processes were automated in ServiceNow and as a result, asset records were updated automatically. 

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