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USAID SERVICENOW PLATFORM SUPPORT

Established the USAID ServiceNow Platform Support Program for Application Development on ServiceNow and implementation of ServiceNow Modules

IMPLEMENTATIONS:

IT Project Management, ITSM, ITOM (Discovery), Asset Management, Resource Management, Performance Analytics, Service Portal and Visual Task Boards

APPLICATIONS DEVELOPED INCLUDE:

Records Inventory Management, Client Services Intake, Service Central Portal, Software and Hardware Approval Request, Mission Services and Travel Request, Training Request, COVID-19 Budget Transfer Request, Agency Approach to Field Services (AAFS Portal)

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CENTER FOR MEDICAID & MEDICARE SERVICES (CMS)

Implementation of Security Incident Response on ServiceNow